KeyBank, one of the nation’s leading financial institutions, strives to provide a modern and engaging experience for its customers. With more than 1,000 branches, the challenge was delivering a consistent and personalized experience at scale.
To remain competitive and meet evolving customer expectations, KeyBank needed to upgrade its branch environments. Outdated technology and fragmented communication limited their ability to provide a seamless and engaging experience.
Bluewater partnered with KeyBank as a trusted AV solutions provider, bringing extensive expertise in digital signage, content management, and audio solutions to help reimagine branch experiences.
Comprehensive Digital Signage Integration
The core of the KeyBank Retail program lies in its advanced digital signage network, designed to enhance customer engagement and streamline communications within bank branches. Bluewater oversees the smooth installation of diverse display systems, ensuring a consistent and high-quality experience.
Tailored Content Solutions
In addition to handling the technical aspects of signage installation, Bluewater plays a key role in managing the content that appears on these screens. Working closely with KeyBank, we ensure that the messaging aligns with the specific objectives of each branch. Bluewater ensures that every screen effectively delivers the right message to the right audience, whether it’s promoting services or sharing important updates.
Integrated Audio Solutions
Creating a welcoming atmosphere is essential to the branch experience, and that’s where our audio solutions make a difference. Bluewater provides and manages audio systems specifically designed for public spaces, ensuring that background music and announcements are both suitable and aligned with KeyBank’s brand identity.
Ongoing Support and Maintenance
A key aspect of Bluewater’s service is our commitment to ongoing support through our managed services team. We handle everything from break/fix services for existing branches to assisting with the opening or closing of new locations, ensuring seamless technology operation so KeyBank can focus on its core business.
