We understand that new technology is a key contributor to your day-to-day operations, and we offer a wide variety of support options to give you the service you need while keeping operational costs in check. From preventative maintenance, on-site staffing, or meeting monitoring, we partner with you to provide hassle-free, cost-effective solutions that allow you to focus on your core business.
Bluewater’s Managed Services Team has the expertise that hundreds of our clients call on when their AV technology needs service.
Our Help Desk opens at 7:00 am ET and is ready to serve you throughout the day. Bluewater’s skilled Help Desk Specialists can quickly create and facilitate a plan to get you back on your feet should the need arise. And, when you require onsite service, our expert Service Technicians will be there.
Bluewater offers three different Service Agreement options to give you the level of service you need, at the price point that fits the budget. Bluewater will also handle any warranty claims with the manufacturer and make the RMA return process pain-free. Our goal is to provide hassle-free support to keep your AV investment running smooth and give you peace-of-mind. It’s what we do, and we do it well!
Our Enhanced and Premium Managed Service programs include 2 and 4 preventative maintenance visits per year. During these visits, our expert Service Technicians will check system operation, physically review cabling and connections, replace consumables (such as batteries, filters, and lamps) as needed, update firmware, and ensure all functionality within the system is working exactly as it should.
If anything out of the ordinary is found during the visit, or products have gone end of life, our Service Team will evaluate and offer recommendations to review. It’s these little things that can go a long way in ensuring continual system uptime.
For large buildings, campuses, or servicing mission-critical systems, our on-site staffing program is the ultimate choice for support. Bluewater places trained service technicians on-site to provide you with an immediate resource for AV technology support. Daily system checks, on-site support to ensure meetings start on time and run smoothly, and training on-demand are just a few of the key benefits.
On-site staffing makes the most sense when you have 20 or more conference rooms with video conferencing to support or are running mission-critical systems like those found in command and control or emergency response environments.
Even the most intuitive systems require some level of training for operation. This is one of the most overlooked aspects of collaboration technology and integrated conference systems. All of our Managed AV Service options provide access to our help & service desk, which provides same-day response for any questions on operation or other AV technical support. All options also issue quick start documentation that can be left in rooms to help users understand how to best operate the equipment. This can alleviate most issues that arise from understanding how the system works.
Our Enhanced and Premium Managed Service options provide additional coverage, by bringing on-premise training to your facilities once or twice per year. This is the absolute best way to ensure that no time is wasted getting meetings off the ground.
Almost all hardware today is network connected. That means there’s no reason not to have instant access to real time system status across all of you properties. Know when there is an issue before end users find it, and prevent downtime in meeting spaces forever.
In addition to providing real time system information to allow for better proactive support, this data provides valuable insight into system usage. Find out what rooms are being booked most frequently, which aren’t being used at all, and what each room is being used for. This story helps guide future investment decisions in collaboration technology, based on how the rooms are being used.
Our bench of talent is top rated in the audiovisual space. We continue to add CTS certifications throughout our organization, and are recognized as an APEx company. This means we have rigid process in place, hold continued education and certification in high regard, and continually receive positive customer remarks through a third party evaluation.
Our dedicated Audio Visual Managed Services Team is focused on service after the sale, with service offerings tailored to your needs and budget. What’s even better is that all packages include help desk support and unlimited service visits for covered services. Need something tailored for your business? Custom AV solutions are also available. Protect yourself against future unforeseen expenses and depend on Bluewater to service your AV equipment over its full lifecycle.
A global single point of contact for our clients to connect with the Bluewater technical bench. Our Managed Service offerings provide access to our help desk, unlimited service call dispatch, a discounted service rate, system training, preventative maintenance, and more! See our rate card above for details on each service tier.
A list that outlines features of our Standard, Enhanced, and Premium managed service options can be found above. Many AV integrators offer only a small selection of rigid plans but with Bluewater, customized service packages are also available.
Email, telephone, or web chat! You will find links to all three on this page!
Our Managed Services Account Managers are happy to discuss a service program that will fit your needs.
We know the struggles of keeping systems online. A Bluewater Managed Service contract alleviates that worry from your day-to-day workload.
Preventative maintenance means we find most issues before they become one. The net result is always-working audio visual equipment.
Bluewater is the only woman-owned business of its kind, operating four industry-leading business units that support sensory storytelling through digital & physical canvases.
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